FAQ

Please contact us immediately and include your 4 digit order number. Order cannot be cancelled once it is sent out.

We will send you an notification email once your order is sent out. It will show you the tracking number and tracking link. or created an account Click Track you order

We accept Visa, MasterCard, American Express, Apple Pay, PayPal < Power by Stripe>

Products are charged in US dollars. So your payment will proceeded in US dollars.

If you are not satisfied with our product such as a faulty product, please contact us once you receive the item. Please include [order number] and [photo of the faulty item]. We’ll try our best to assist you.

We will send you a notify once we approved your refund request. It takes 3-14 days to send this refund to your original payment channel. But it takes additional time for your bank to proceed this refund to your account. If you still don't receive this refund, please contact your card-issuing bank about when will the refund posted to your account.

Yes, we ship all over the world. But during the quarantine, some districts may not available due to shipping issues. Shipping costs will be added at checkout. We provide free shipping for orders over $25.

Shipping Details for United States ( USA FBA Shipping)

Free FBA Shipping for Hot Sale Collection with link of : https://www.eslyydsonline.com/collections/hot-sale

Standard Shipping:

 

For Rest of the World the Shipping time would be Around 2-3 Weeks

Note: They are estimated according to the delivery time of historical orders. Please forgive us, affected by COVID-19, there will be some delay on the delivery.

Processing Time

• Before the shipping, please allow us 1-3 working days for processing your order. (Public Holidays/Weekends excluded)

• Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

About Tax

In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Shipping Details

• You will receive the first email notification of the shipping details once the parcel has been shipped.

• The tracking number will be sent out to your email 1-2 working days after you received the first notification email.

Order Tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please access click Track Your Order to enter your logistics number for enquiry.

When your order is shipped, there may be a delay that prevents you from viewing the logistics information immediately. Please understand.

If your order is signed for and you don't get it, please look around your door or yard, or ask your family and neighbors. If still not found, please contact us directly, we will do our best to help you.

 

Unfortunately we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees therefore are not responsible for any customs fees that may be incurred.